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These Terms and Conditions of Sale ("T&Cs") constitute an agreement between the two parties:
SELLER DETAILS
The website www.versatileparis.com is published by SENSATILE SAS, a simplified joint-stock company (SAS) with share capital of €5,780.20, whose registered office is located at 2 Square Marcel Toussaint 75015 Paris, France, registered with the Paris Trade and Companies Register (RCS) under number 895 259 687.
President of the company: Ms. Coralie Frébourg
Trade name (hereinafter the "Seller"): VERSATILE PARIS
CUSTOMER DETAILS
Any person wishing to make a purchase (hereinafter the "Customer") via the Seller's website: www.versatileparis.com (hereinafter the "Site").
These T&Cs may be amended at any time and without notice by the Seller, and the applicable T&Cs shall be those in force on the date of your order. Where applicable, these T&Cs shall prevail over any other version or any other contractual document.
1. PRODUCT AVAILABILITY
Our products are valid and available for as long as they are displayed on our Site, while stocks last. We inform you of the availability of the products sold on the Site at the time your order is confirmed.
If, despite our vigilance, the products ordered are unavailable, we will inform you by email as soon as possible and offer you either to order another product available on the Site as a replacement, or to cancel your order. If you choose to cancel your order, you will be refunded immediately if your bank account has already been debited, and no later than 30 days after payment of the amount transferred.
The products comply with the regulations in force relating to the health and safety of persons and to consumer protection at the time they are placed on the market. The products comply with the requirements of French law in force at the time they are placed on the market.
Our product range may be modified at any time by VERSATILE PARIS. The main information and characteristics of the products are displayed on the Site and may be updated regularly.
For any question about our products, you can contact us by email at: hello@versatileparis.com
2. PRICES
The prices of our Products are stated in euros, all taxes included (incl. VAT).
For orders shipped to a country other than mainland France, it is your responsibility to pay and bear any customs duties or taxes if required.
The payment requested corresponds to the total amount of your order, including shipping costs.
We reserve the right to change the prices of our products at any time and without notice. Products are invoiced on the basis of the prices displayed on the Site at the time your order is paid.
How to place an order on our Site:
1. Find out about the Products on our Site by reading the descriptions
2. Select the products you want in the desired quantities
3. Add them to your cart
4. Fill in your contact details and other Customer information by following the instructions or by creating your customer account
5. Choose a shipping method
6. Choose a payment method
- The Customer is responsible for checking the details of their order: full delivery address, contents, quantity, total amount (including shipping costs according to the shipping method you have chosen) and for correcting any errors before confirming their order.
- VERSATILE PARIS will archive orders and order confirmations on a reliable and durable medium constituting a true copy and evidence of the communications, orders, payments and transactions between the Seller and the Customer
- All sales are made while stocks last (the Customer will be informed if the product ordered is unavailable)
- Confirmation of the order implies acceptance of all the provisions of these T&Cs and constitutes proof of the existence of the contract of sale.
- VERSATILE PARIS is not liable for any errors made by the Customer regarding delivery information (missing or incomplete address, name or postal code) and may only refund the product, excluding shipping costs already paid by VERSATILE PARIS.
- In the event of an error by the Customer in the delivery information, VERSATILE PARIS must confirm the return of the parcel before refunding the product.
All orders are payable in euros on the Site.
Any order placed on the Site must be paid immediately upon confirmation of the order. We accept payment by bank card (Visa, Euro card, MasterCard, American Express) or PayPal. Your card payment data is protected and encrypted by our service provider.
By providing your credit card details, you authorize us to debit your credit card for the amount corresponding to the total price of your order including VAT.
You confirm that you are the holder of the credit card being debited and that the name on the credit card is your own.
If the total price of the order including VAT is not debited, we reserve the right to cancel the order. You will then need to place your order again with a valid payment method.
The bank transaction is secure and the Seller does not, under any circumstances, retain any of the Customer's banking information.
1. DELIVERY AND SHIPPING
The Products presented on the Site can be delivered to mainland France, the French overseas departments and territories, Europe and the rest of the world, according to the delivery zones and methods offered when placing the order.
Orders are shipped within 24 to 48 hours (business days) after order confirmation and receipt of payment. An email containing the tracking number is sent to the Customer as soon as the order is shipped.
Shipping costs, indicative delivery times and free shipping thresholds for each zone (Mainland France, Europe, United Kingdom, Switzerland and non-EU Europe, Overseas territories, International and Rest of the world) are detailed in our Shipping Policy and are calculated automatically when you pay for your order.
As an indication, for mainland France: pickup point delivery (2 to 5 business days, €3.99, free from €30), tracked home delivery (2 to 3 business days, €5.99, free from €50) or 24h express (€12.90, free from €120).
Delivery times are indicative and run from the shipping date. For deliveries outside the European Union, any customs duties and taxes are payable by the Customer.
2. DELIVERY ISSUES AND DELAYS
When your parcel is shipped, we will email you the corresponding tracking number.
From departure to arrival, you can track your parcel by entering its tracking number on the carrier's website.
Once the order has been confirmed by VERSATILE PARIS, it can no longer be modified or canceled. In the event of an error on the part of the Customer, the Customer must receive their order and return it at their own expense to VERSATILE PARIS in order to receive a refund (excluding shipping costs).
Delivery delays are the responsibility of the carriers and not of the Seller.
If your delivery is more than 14 days late, please contact us by email at: help@versatileparis.com, and we will do our utmost to find a solution.
Upon receipt of the parcel, please check the overall condition of your order and its contents. For any remarks regarding the condition of your order when you receive your parcel, please let us know by email at help@versatileparis.com as soon as you receive it, attaching the necessary photos.
If the product arrives damaged, opened, broken or spoiled, we will do our utmost to find a solution: either a refund within a maximum of thirty days from the date on which the damage was established, or the dispatch of a new product at our expense within a maximum of seven days.
Please make sure you fill in all the delivery fields when placing your order. If, by mistake, the address given when placing the order is missing, incomplete or incorrect and the parcel is returned to us, we will be obliged to refund the order with the exception of shipping costs (including those included in the price).
1. RIGHT OF WITHDRAWAL
We are committed to providing you with quality products that match the descriptions and photos as closely as possible.
If, however, you are not satisfied with your purchase, you have a right of return of fourteen days from receipt of your order to return any item that does not suit you and request a refund. However, if you wish to cancel your order when it has already been confirmed and is already being prepared or is out for delivery, the order cannot be canceled or refunded; you will then need to wait until you receive the order at your delivery address, submit a return request to us, and the refund will exclude the shipping costs already paid by VERSATILE PARIS.
The right of withdrawal may be exercised on our Site in the "Contact us" section. We will send you an acknowledgment of receipt of the withdrawal without delay.
2. RETURNS
Returns must be made within fourteen days of the date of receipt of your withdrawal. Products must be returned in their original condition, complete and unopened, allowing them to be resold, in new condition. Any product that has been opened or damaged will be neither taken back nor refunded.
If the return is accepted, we will refund all payments received, either by re-crediting the Customer's bank card or PayPal account, or by bank transfer, depending on the payment method used for the order.
We reserve the right to defer the refund until the returned products have been received and checked.
Return costs are at your expense, except in the case of a defective product.
3. EXCHANGES
VERSATILE PARIS products cannot be exchanged.
If you are not satisfied with a product, you will need to request a refund for the product (provided that the product is returned new, unopened and in its original condition) and then place a new order.
Sample Discovery Boxes and gift cards can be neither exchanged nor refunded, except in the case of a defective product.
All our products are covered by the legal warranty if the product has been used under normal conditions of use.
- Article L211-4 of the French Consumer Code: the Seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. The Seller is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation where the latter was made the Seller's responsibility under the contract or was carried out under the Seller's responsibility.
- Article L211-5 of the French Consumer Code: To comply with the contract, the goods must: Be fit for the purpose usually expected of similar goods and, where applicable: Correspond to the description given by the Seller and possess the qualities that the Seller presented to the Customer in the form of a sample or model; Have the qualities that a buyer can legitimately expect with regard to public statements made by the seller, the producer or its representative, in particular in advertising or labeling; Or have the characteristics defined by mutual agreement between the parties or be fit for any special purpose sought by the Seller, brought to the attention of the Seller and accepted by the latter.
- Article L211-9: In the event of a lack of conformity, the Customer may choose between repair or replacement of the goods. However, the Seller may not proceed according to the buyer's choice if that choice entails a manifestly disproportionate cost compared with the other option, taking into account the value of the goods or the significance of the defect. In that case, the seller is required to proceed, unless impossible, using the method not chosen by the Customer.
- Article L211-10 of the French Consumer Code: If repair and replacement of the goods are impossible, the Customer may either return the goods and have the price refunded, or keep the goods and have part of the price refunded. The same option is available to the Customer: If the solution requested, proposed or agreed in application of Article L. 211-9 cannot be implemented within one month of the buyer's complaint; Or if this solution cannot be implemented without major inconvenience for the Customer, taking into account the nature of the goods and the use sought.
However, the sale cannot be canceled if the lack of conformity is minor.
- Article L211-11 of the French Consumer Code: The application of the provisions of Articles L. 211-9 and L. 211-10 is free of charge for the Customer.
- Article L211-12 of the French Consumer Code: Any action resulting from a lack of conformity is time-barred two years after delivery of the goods.
- Article 1641 of the French Civil Code: The Seller is bound by the warranty against hidden defects in the item sold which render it unfit for its intended use, or which so impair that use that the Customer would not have acquired it, or would have paid a lower price for it, had they known of them.
- Article 1648, paragraph 1, of the French Civil Code: Any action resulting from latent defects must be brought by the buyer within two years of discovering the defect.
We accept no liability for the accuracy of the information on our Site, in particular any comments or content posted by third parties.
Our Site may contain links to other sites and resources belonging to third parties; these links are provided for information purposes only. We have no control over the content of these sites or resources and accept no liability for their content or for any loss or damage that may result from their use.
We accept no liability for any direct, indirect or consequential loss or damage suffered by any User in connection with our Site or its use, inability to use it, or the consequences of using our Site, any websites linked to it and any information published on our Site.
We also accept no liability for any disruption to the Site, computer errors or errors on the Site, emails sent to an incorrect address or any other malfunction or interruption related to the Internet.
The products offered comply with the French and European legislation in force and with the standards applicable in France and Europe. VERSATILE PARIS is in no way responsible for non-compliance with the legislation of the country to which the product is delivered (for example, if a product is prohibited). It is your responsibility to check with the local authorities the possible implications of importing and using the products you intend to order.
The photographs appearing on the Site are not contractually binding and may have been edited. VERSATILE PARIS cannot be held responsible for any inaccuracy in the photographs or graphic representations on the Site. Please refer to the exact description of each product for its precise characteristics.
Force majeure shall mean any irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, beyond the control of the parties and which cannot be prevented by them despite all reasonably possible efforts: in the event of disruption, flood, fire or strike, including of postal services and means of transport or communication, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.
Consequently, VERSATILE PARIS shall not be liable for any direct or indirect damage related to such events beyond its control.
In the event of force majeure, we will inform you as soon as possible and do everything we can to keep you informed of developments.
If the suspension of the performance of VERSATILE PARIS's obligations continues for a period of more than ninety (90) days, you have the right to cancel the current order and VERSATILE PARIS will then refund the full amount of the order.
These T&Cs are governed by French law.
These T&Cs are written in French. If they are translated into another language, only the French text shall prevail in the event of a dispute.
In the event of a dispute, any request for an amicable settlement must be sent by email to the following address: help@versatileparis.com
In the event of a dispute, the customer is informed that they may use the consumer mediation procedure under the conditions set out in Title I of Book VI of the French Consumer Code.
In accordance with Article 14 of Regulation (EU) No 524/2013, the customer is also informed that the European Commission has set up an online dispute resolution platform, facilitating the independent out-of-court online settlement of disputes between consumers and professionals in the European Union: https://webgate.ec.europa.eu/odr/
Disputes that cannot be settled amicably will be brought before the competent French courts.
The Seller informs the Customer that their personal data is recorded and that the Seller has completed the prior formalities with the CNIL (French Data Protection Authority) regarding the processing of such data, in accordance with the provisions of the French Data Protection Act (loi Informatique et Libertés) No. 78-17 of January 6, 1978.
The Customer is informed that their data is processed in order to enable the Seller to offer them the various services provided by the Site. This data is also necessary for managing your order and for our customer relations.
The personal data provided by the Customer is not disclosed by the Seller to third parties and is not used for commercial prospecting purposes.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, modify, rectify and delete personal data concerning you. To do so, simply send us a request by email at: help@versatileparis.com stating your surname, first name and email address.
When creating your account, you can choose to receive our news / commercial offers. If you no longer wish to receive them, you can withdraw your consent at any time by clicking on the unsubscribe link at the bottom of each email.
